Return & Refund Policy

Last Updated: September 24, 2026

At AREZA, your satisfaction matters to us. We want every order to reach you in the best possible condition and provide you with a smooth and trustworthy shopping experience.

Because we offer products across multiple categories, some products may have category-specific return conditions. Our general return policy is outlined below.

1. 7-Day Return Policy

AREZA offers a 7-day return window from the date your order is delivered.

If you are not satisfied with an eligible product, you may request a return within 7 days of delivery, provided the product meets our return requirements.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, tags, labels, accessories, and other included items.

• The product must not show signs of use, washing, damage, alteration, or misuse.

• The product must be accompanied by your order number or proof of purchase.

• The return request must be submitted within 7 days of delivery.

Returns requested after 7 days may not be accepted.

2. Damaged, Defective or Wrong Product

We carefully prepare and check orders before dispatch. However, if you receive a product that is:

• Damaged during delivery

• Defective or not working properly

• Different from the product you ordered

• Missing essential parts or accessories

please contact AREZA within 48 hours of delivery.

For damaged, defective, or incorrect items, please send us your order number along with clear photos or a short video showing the issue.

After reviewing the information, our team will guide you through the replacement or return process.

3. Change of Mind Returns

We understand that sometimes you may change your mind about a purchase.

A change-of-mind return may be accepted within the 7-day return period if the product is unused, undamaged, and in its original packaging and condition.

Please note that certain products may not qualify for change-of-mind returns due to their nature or hygiene requirements.

4. Non-Returnable Products

Some products cannot be returned for hygiene, safety, customization, or product-specific reasons.

These may include:

• Opened or used personal-care and hygiene products

• Opened or used cosmetics and beauty products

• Perishable products

• Customized or personalized products

• Products damaged through misuse or improper handling

• Products missing original packaging, tags, accessories, or components

• Products specifically marked as Non-Returnable on their product page

Where applicable, the product page will clearly mention any special return conditions.

5. How to Request a Return

To start a return, please contact AREZA Customer Support within 7 days of receiving your order.

Please provide:

Order Number:
Product Name:
Reason for Return:
Photos/Video: (required for damaged, defective, or incorrect products)

Our team will review your request and provide the necessary return instructions.

Please do not send any product back without receiving return instructions from AREZA.

6. Return Shipping

For a return caused by an incorrect, damaged, or defective product, AREZA may arrange or cover the applicable return shipping cost after verification.

For a return due to change of mind, personal preference, or ordering the wrong product, applicable return shipping charges may be the customer's responsibility.

Original delivery charges are generally non-refundable unless the return is caused by an error on our part or an eligible damaged, defective, or incorrect product.

7. Refund Process

Once we receive your returned product, our team will inspect it to ensure that it meets our return requirements.

If the return is approved, your refund will be processed using the applicable payment method or another mutually agreed method.

Refund processing and delivery times may vary depending on the payment method, bank, courier, or financial service provider.

8. Exchanges & Replacements

Where applicable, AREZA may offer a replacement or exchange for an eligible product.

Replacement or exchange requests are subject to:

• Product availability

• Return eligibility

• Inspection of the returned product

If the same product is unavailable, AREZA may offer an alternative resolution, including a refund where applicable.

9. Product Inspection

All returned products are subject to inspection.

A return may be refused if the product:

• Has been used or damaged after delivery

• Has been altered or modified

• Is missing original packaging, tags, accessories, or components

• Shows signs of misuse or improper handling

• Does not meet the conditions of this Return & Refund Policy

10. Order Cancellation

If you wish to cancel an order, please contact AREZA as soon as possible.

Cancellation requests can only be accommodated where the order has not already been processed or dispatched.

Once an order has been dispatched, our standard return policy will apply.

11. Important Note

Because AREZA offers products from multiple categories, individual products may have additional return or warranty conditions.

Please check the product description before placing your order. If a product has specific return restrictions, those conditions will take priority over the general return policy.

12. Contact AREZA

Have a question about your return or refund? Our customer support team is here to help.

AREZA
Email: [Your Email Address]
WhatsApp/Phone: [Your Contact Number]
Business Address: [Your Business Address, Pakistan]

We believe shopping online should be simple, transparent, and worry-free.

Thank you for choosing AREZA — Shop with confidence.