Shipping Policy

Last Updated: September 24, 2026

At AREZA, we aim to make your shopping experience simple, convenient, and reliable. We deliver our products across Pakistan through trusted courier and delivery partners.

Please read the following Shipping Policy to understand how your order is processed and delivered.

1. Shipping Coverage

AREZA currently offers delivery across Pakistan, subject to courier availability and serviceable areas.

Some remote or restricted locations may require additional delivery time or may not be serviceable by our available courier partners.

If your location is not serviceable, our team may contact you to discuss an alternative delivery arrangement.

2. Order Processing

Once you place an order, our team will process and prepare it for dispatch.

Orders are generally processed within 1–3 business days.

Processing may take longer during:

• Sales and promotional events

• Public holidays

• High-demand periods

• Unforeseen operational circumstances

You will receive relevant order updates where applicable.

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: 5–10 business days

These are estimated delivery times, not guaranteed delivery dates.

Delivery times may vary depending on your location, courier service, weather, public holidays, seasonal demand, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on:

• Delivery location

• Order size or weight

• Product category

• Courier service

• Promotional offers

From time to time, AREZA may offer free shipping promotions or special delivery offers.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

For COD orders, the customer must pay the applicable order amount to the courier at the time of delivery.

Please ensure that your phone number and delivery address are correct so that the courier can contact you successfully.

6. Order Tracking

When tracking information is available, AREZA may provide a tracking number or delivery update.

You can use the provided tracking information to check the status of your shipment through the relevant courier service.

Please note that tracking updates may take some time to appear after an order has been dispatched.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational procedures.

Please make sure that someone is available at the provided delivery address to receive the order.

If a delivery cannot be completed because of:

• Incorrect address

• Incorrect phone number

• Customer unavailable

• Customer refusal

• Failure to respond to courier calls

• Other customer-related reasons

the order may be returned to AREZA.

Additional shipping charges may apply if the customer requests the order to be shipped again.

8. Incorrect Delivery Information

Customers are responsible for providing accurate:

• Full name

• Phone number

• House/Street address

• City

• Area

• Postal code, where applicable

If you notice an error in your delivery information, please contact AREZA as soon as possible.

We will try to update the information if the order has not yet been dispatched. Once an order has been handed over to the courier, changes may not be possible.

9. Delayed Deliveries

Although we work with delivery partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Road closures

• Transportation issues

• Security restrictions

• Natural events

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking its status.

10. Damaged Packages

Please check your package when you receive it.

If the package appears seriously damaged or tampered with, please contact AREZA Customer Support as soon as possible, preferably within 48 hours of delivery.

For damaged, defective, or incorrect products, please provide your order number along with clear photos or a video of the issue.

Our team will review the matter and guide you through the applicable return, replacement, or refund process.

11. Missing or Incorrect Items

If your order arrives with a missing item or you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Order Number
Product Name
Photos/Video of the received package and product

After verification, AREZA will provide an appropriate resolution in accordance with our Return & Refund Policy.

12. Multiple Products in One Order

Because AREZA offers products across multiple categories, products in the same order may occasionally be shipped separately.

This can happen when products are processed from different locations, have different handling requirements, or are available at different times.

If your order arrives in multiple shipments, you may receive separate delivery updates.

13. Non-Delivery or Returned Orders

If an order is returned to AREZA because the customer refused delivery, provided an incorrect address, was repeatedly unavailable, or failed to respond to the courier, the customer may be contacted regarding the next steps.

For re-shipping, additional delivery charges may apply.

14. Shipping & Return Policy

Shipping and delivery are separate from our 7-Day Return & Refund Policy.

If you receive an eligible damaged, defective, incorrect, or otherwise returnable product, please follow the procedures outlined in our Return & Refund Policy.

15. Contact Us

For questions about shipping, delivery, or your order, please contact us:

AREZA
Email: [Your Email Address]
Phone/WhatsApp: [Your Contact Number]
Business Address: [Your Business Address, Pakistan]

Our goal is to make every AREZA order reach you safely, conveniently, and on time.

Thank you for choosing AREZA — Happy Shopping!